Privacy & Terms

Last updated: March 2026

Privacy Policy

AKA Rooftop ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant, use our website, or make a reservation.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation through our website or by phone
• Sign up for our newsletter or mailing list
• Submit an event enquiry
• Contact us with questions or feedback
• Interact with our social media pages

This information may include your name, email address, phone number, dietary requirements, and special occasion details.

How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Communicate with you about your booking
• Send promotional communications (with your consent)
• Respond to your enquiries and provide customer service
• Improve our services and guest experience
• Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to:

• Process your reservation (e.g., third-party booking systems)
• Comply with legal requirements
• Protect our rights and safety

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications

Terms of Service

By accessing and using the AKA Rooftop website and services, you agree to be bound by these Terms of Service.

Reservations

• Reservations are held for 15 minutes past the booked time
• We require 24 hours notice for cancellations
• Late cancellations or no-shows may incur a fee for large group bookings
• We reserve the right to reallocate your table if you are significantly late without notice

Dining Policies

• Smart casual dress code applies
• We are unable to accommodate outside food or beverages
• A 15% surcharge applies on public holidays
• We reserve the right to refuse service at our discretion
• Management reserves the right to remove guests who behave inappropriately

Private Events

• Event bookings require a signed contract and deposit
• Final guest numbers must be confirmed 7 days prior to the event
• Cancellation terms vary based on event size and timing
• Minimum spend requirements may apply for venue hire

Gift Cards

• Gift cards are valid for 36 months from the date of purchase
• Gift cards are non-refundable and cannot be exchanged for cash
• Lost or stolen gift cards cannot be replaced

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of AKA Rooftop and is protected by New Zealand and international copyright laws.

Limitation of Liability

AKA Rooftop shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website.

Cookie Policy

Our website uses cookies to enhance your browsing experience and provide personalised services.

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and understand how you use our site.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., session management)
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent)

Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages, such as social media platforms and analytics providers. We do not control these cookies.